Privacy Policy

1. Introduction

MilkDoorDelivery ("we", "our", "us") operates the WhatsApp-based milk delivery software available at www.milkdoordelivery.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using MilkDoorDelivery, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: Your name, WhatsApp mobile number, city/district, and language preference.
• Subscription data: Delivery schedule, quantities, product preferences, and pause/resume requests.
• Usage data: Reports accessed, features used, and interaction logs within the WhatsApp chat interface.
• Technical data: Browser type, device type, and anonymized IP address for security purposes.

3. How We Use Your Information

We use your information to:

• Operate and deliver our WhatsApp-based milk delivery service
• Generate automated monthly billing and delivery reports
• Enable you to manage your subscription (pause, resume, quantity changes)
• Communicate important service updates, delivery notifications, and support responses
• Improve our software, features, and user experience
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We share data only with:

• Your selected milk provider: To fulfil your subscription and delivery
• WhatsApp / Meta: As the platform through which our service operates, subject to their privacy policy
• Legal authorities: When required by applicable law or to protect our rights

5. Data Security

We use industry-standard safeguards to protect your information, including encrypted transmission (HTTPS), secure token-based authentication, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and delivery records for as long as your account remains active, or as needed to comply with legal, tax, and accounting obligations. You may request deletion of your account at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Object to or restrict certain processing activities
• Withdraw consent at any time

To exercise these rights, email us at milkdoordelivery@gmail.com.

8. Cookies & Local Storage

Our website uses browser localStorage (not tracking cookies) to remember your language preference and login session. This data stays on your device and is not shared with third parties.

9. Children's Privacy

MilkDoorDelivery is intended for users aged 18 and above. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.